Legal

Terms of service

Last updated 14 October 2026. Please read these together with the risk disclosure, which forms part of them.

In short: GOLDEO is for UK residents aged 18+, and we check your identity before you pay. It is software that trades your own account, with your money, because you chose to run it. If it makes a profit in a month, you pay us our share of it. If it loses, you owe us nothing for that month — and we are not responsible for the loss. Fees you owe must be paid on time, and remain owed even if you stop using GOLDEO.

1. Who we are

GOLDEO is provided by GOLDEO LTD, a company registered in England and Wales (company number 17512448), whose registered office is at Speedwell House, 365A South Street, Romford ("we", "us"). You can contact us at help@goldeo.co.uk. These terms are the agreement between you and us. You accept them when you create an account.

2. Who can use GOLDEO

GOLDEO is available to UK residents only. To use it you must:

The full list is on our requirements page. If you move to live outside the UK, you must tell us, and we may end your licence under section 15.

3. Your details and identity check

When you sign up you give us your legal name, date of birth, UK home address and, optionally, a phone number. You confirm they are true and complete, and you agree to keep them up to date in your client area (for example, if you move).

Before you can pay the licence fee and download GOLDEO, we check your identity. This is usually an online check of your passport or driving licence plus a selfie, run for us by an identity verification service. Sometimes we check it ourselves. We may ask you to repeat the check later, for example if your details change or something doesn't match. We use your details as described in our privacy notice, including to recover unpaid statements (section 7).

4. What GOLDEO is — and is not

GOLDEO is an expert advisor: software that runs in your own MetaTrader 5 terminal and places trades on your own broker account automatically, according to its own rules.

5. The licence fee

The one-off licence fee of £20 gives you a personal, non-transferable right to download and use GOLDEO on up to 2 live accounts registered to your login (one Growth account and one Current account, see section 6). GOLDEO runs on live accounts only.

Paying: you can pay by card through our payment provider, Stripe, in which case your download unlocks as soon as the payment succeeds. Or you can pay by bank transfer, in which case it unlocks once we've received the money. We may reduce or waive the licence fee for anyone at our discretion. That doesn't change any other part of these terms, including the profit share. If a card payment is refunded or reversed (for example, a chargeback), your licence is suspended until the fee is paid.

Cancellation: GOLDEO is digital content. When you sign up you ask us to make the download available as soon as your payment is confirmed, and you agree that you lose your 14-day right to cancel once it is made available. Until then you may cancel and we will refund the fee in full.

6. The profit share and your two account types

In return for using GOLDEO you agree to pay us 50% of the net closed profit made by GOLDEO's trades on each of your live accounts, after swap, commission and broker fees. Your rate may be lower under the referral scheme (section 13); each statement shows the rate used. The profit share is due on profit made, whether or not you later withdraw or lose it.

Each live account has one of two types, which you choose in your client area. You can have one Growth account and one Current account. GOLDEO does not open new trades on a live account until it has a type.

Growth account

Current account

Both types: your money stays in your own broker account throughout and you can access it at any time; the account type only changes when our share is calculated and billed. Neither type is a savings or deposit product, neither pays interest and neither guarantees any profit. You can lose money.

Statements are payable within 7 days by bank transfer to our Tide account, quoting the reference shown, or by the payment link on the statement.

How it's calculated: figures come from the trade data your copy of GOLDEO reports to our licence server. If you think a statement is wrong, tell us within 14 days of it being raised and send your MT5 account history. We will check it and correct any error.

7. Paying, and what happens if you don't

8. Fair use

You must not:

If you do, we may end your licence immediately and invoice the profit share we reasonably estimate you owe from the information available to us. On request you will provide your MT5 account history so we can check it.

9. The licence server

GOLDEO checks in with our server every few minutes. It reports:

This is how we measure the profit share. If GOLDEO cannot reach our server for 12 hours, it stops opening new trades until it can. See our privacy notice.

10. Safety stops

GOLDEO has an emergency stop. We can use it to pause new trades, or to close GOLDEO's open positions, on all accounts or on yours. We use it only for these reasons:

A safety stop is applied in the same way to every account it affects. It is never a judgement about the trades on one customer's account. The reason is shown on your chart and in your client area straight away, and we keep a record of every stop. Trading resumes when the reason has passed. A safety stop doesn't affect your own controls (section 4): you can still pause GOLDEO or close its trades yourself at any time.

11. No guarantee, and your trading results

We make no promise that GOLDEO will make a profit, and it can make losses. The live track record and the calculator on our website show past results of one account. They are not a reliable indicator of future results. You are responsible for your decision to use GOLDEO and for the results of all trading on your account.

To the fullest extent the law allows, we are not liable for:

12. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Your legal rights as a consumer are not affected. For example, digital content must be as described and of satisfactory quality. If it isn't, you may be entitled to a repair, a replacement or a refund of the price you paid for it.

Apart from that, our total liability to you for anything arising from these terms or GOLDEO is limited to the total fees you paid us in the 12 months before the claim. We are not liable for losses that were not reasonably foreseeable.

13. Referral scheme

You may refer other people with your referral link or code. Each person you refer counts once they have:

  1. paid the licence fee;
  2. run GOLDEO on a funded live account; and
  3. paid at least one statement.

While they count, your profit-share rate is reduced by 1 percentage point(s) each, down to any minimum shown in your client area. The reduction stops if they leave: for example, their licence is suspended or ended, or none of their live accounts has connected for 30 days.

Each statement uses your rate on the day it is raised. Referring yourself or accounts you control is not allowed, and we may remove any reduction gained that way. We may change or end the scheme with 30 days' notice.

14. Changes

We may update GOLDEO and these terms. If a change affects your fees or materially affects how you use GOLDEO, we will give you at least 30 days' notice in your client area or by email. If you don't agree with a change, stop using GOLDEO before it takes effect. Amounts owed up to that point remain payable.

15. Refusing or ending the service

You can stop at any time by removing GOLDEO from your charts and asking us to close your account. The profit share for trading up to that point is still payable, including for the month in which you stop.

Refusing an application. We may decline to accept anyone as a customer, at our discretion and without giving a reason, at any time before your licence fee is confirmed. That includes if you don't pass the identity check. If you've already paid, we'll refund the licence fee in full. We will never refuse anyone because of a protected characteristic such as race, religion, sex or disability.

Ending your licence with notice. We may end your licence for any reason by giving you at least 30 days' notice in your client area or by email. If you haven't broken these terms, we'll refund your licence fee.

Ending your licence straight away. We may end or suspend your licence immediately, with no refund, if:

When your licence ends, GOLDEO stops opening new trades on your accounts. Any positions still open remain yours to manage. Everything you owe us up to that point remains payable.

We may also stop offering GOLDEO altogether by giving you 30 days' notice.

16. General

These terms are governed by the law of England and Wales, and disputes will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

If any part of these terms is found to be unenforceable, the rest still applies. No one else has rights under these terms.

GOLDEO LTD · Registered in England and Wales, company no. 17512448 · Registered office: Speedwell House, 365A South Street, Romford